Contact

A human reads and answers every message. Pick the address that fits and you will hear back from a person, not a ticket bot.

Support and billing

Plans, quota, invoices, integration help, and any result that looks wrong. Bug reports welcome.

[email protected]

Sales, enterprise and self-hosted

Volume above 2 million a month, the self-hosted deployment license, OEM source licensing, or custom terms. Goes straight to the founder.

[email protected]

Security reports

Vulnerability disclosures and abuse reports. Details in security.txt.

[email protected]

Faster than email

Most questions are already answered somewhere on the site. Check these first if you are in a hurry.

  • Status page if the API seems slow or down
  • API docs for endpoints, response fields, and error codes
  • FAQ for accuracy, catch-all, unknown results, credits, and billing
  • Dashboard for API keys, usage, logs, and invoices

What to include

For support questions, these three things let us answer in one reply instead of three.

  • The email address on your account, so we can find it without asking.
  • The bulk job ID or the exact address that produced a result you disagree with.
  • What you expected instead. Never paste your API key into an email.

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